Expanding Our Care With a Focus On Safety
Throughout the COVID-19 crisis, OhioHealth providers have safely performed medically necessary procedures and delivered lifesaving emergency care.
OhioHealth has resumed all levels of care, while continuing to put the safety of our patients, associates and providers first.
That means if you’ve been waiting for care, there’s no better time to call your provider. Here’s what you need to know.
Three Important Things to Remember
- The best way to seek nonurgent care now is to call your providers office. They may recommend an office visit or one of our virtual care options, like telehealth video visits or a primary care E-Visit. Use our Find a Doctor search tool if you need one.
- If you are experiencing life-threatening symptoms, call 911 or go to the nearest emergency department. Our hospital and freestanding emergency departments are prepared to safely address any emergency.
- Back to business may not feel like business as usual. Our fight continues against COVID-19, and every decision we make will put safety first, even at the expense of efficiency or convenience. See our added safety measures.
Patient Care Information
Visitor restrictions have changed to allow visitors in inpatient settings. See our visitor policies.
OhioHealth has resumed inpatient and outpatient surgeries.
- You will receive information directly from your physician's office about your upcoming procedures, and where to go if you need testing.
- If you are scheduled for a surgery or procedure with anesthesia or sedation at an OhioHealth facility, you must be tested for COVID-19 within 72 hours of your procedure. Learn more about the testing process here.
OhioHealth physician offices and ambulatory locations have resumed in-office care.
- Please call your provider or location to confirm hours of operation.
- If you have been putting off seeking care, we encourage you to reach out to your physician as soon as possible to schedule an appointment. We anticipate a sharp increase in demand for care as more offices open and more services become available.
OhioHealth Physician Group is continuing to offer telehealth appointments by phone or video to patients who do not need to be treated in person.
- More than 1,000 OhioHealth primary care and specialist physicians in nearly every medical specialty are caring for patients virtually with telehealth appointments.
- Your physician will decide whether a telehealth visit is the best to approach your care, based on your unique needs and medical necessity.
When you go to the doctor's office or the hospital, you may see many of the same precautions you see at the grocery store or in other public settings to promote social distancing and prevent the spread of disease.
Our safety measures include:
- Daily health screening of associates, including temperature monitoring.
- Using hospital-grade personal protective equipment (PPE) that is appropriate for each associate's role.
- Requiring all associates and providers to wear masks.
- Providing masks for patients and approved visitors.
- Rigorously enforcing hand-washing protocols.
- Reviewing all clinical and operational processes with a team of certified infection prevention specialists to ensure the highest level of safety.
- Cleaning our facilities and medical devices with hospital-grade products approved by the United States Environmental Protection Agency (EPA) to kill the coronavirus that causes COVID-19.
- Developing innovative ways to limit in-person contact, such as moving monitoring equipment out of patients' rooms to preserve PPE, and using phone and video interactions, when appropriate.
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