COVID-19 Updates

Visitor Restrictions and Mask Use

Temporary changes to OhioHealth visitor policies

This page contains information about COVID-19 screening at all OhioHealth locations, visitor restrictions and exceptions, and mask guidelines.

Patient visitor restrictions

OhioHealth Physician Group and OhioHealth Urgent Care

Patients at OhioHealth outpatient and ambulatory care facilities such as OhioHealth Physician Group and OhioHealth Urgent Care are permitted up to two visitors to accompany them.

  • All visitors to OhioHealth facilities must comply with the Mask for All policy, as well as participate in screening for COVID-19 symptoms. Visitors experiencing symptoms of COVID-19 will be denied entry to the facility and the patient may need to reschedule their appointment.
  • This includes OhioHealth Physician Group and OhioHealth Urgent Care.

Visitor Requirements

  • Visitor must be 18 or older unless they are with a parent or guardian
  • Visitor must be:
    • Asymptomatic
    • Pass screening for COVID-19
    • Masked

Inpatient care, emergency care, surgery and invasive procedures 

Patients in OhioHealth hospital inpatient departments are permitted two visitors per day for the duration of their stay. Patients receiving emergency care, surgery or invasive procedures may have one visitor. Visitors may come and go as needed. 

  • Visitors must have no COVID-19 symptoms and wear a mask in the hospital at all times, except when eating.
  • Additonal visitors will not be permitted to wait in the lobby.
  • Patients who have tested positive for COVID-19 will not be permitted visitors, with exceptions for end-of-life situations.
  • Patients receiving behavioral health care will be permitted visitors at scheduled times coordinated by the clinical team.

Limited exceptions

Patient visitors must be 18 or older, unless they are the patient’s parent or guardian.

  • Special circumstances. Clinical teams may determine a visitor is required due to a patient's emotional, spiritual or physical safety status, or when an in-person care coordination or decision meeting is required, such as with an oncology patient. Clinical teams will determine the frequency and duration of access.
  • Caretakers. Visitors acting in the role of a caretaker will be allowed access if clinical teams determine the patient:
    • Requires the caretaker to support patient care.
    • Is dependent on the caretaker prior to admission to perform activities of daily living, such as feeding, bathing, toileting and communication.
    • Is disoriented due to conditions such as traumatic brain injury, dementia, Alzheimer's disease or an altered mental state.
    • Has a developmental disability.
    • Is deaf or in need of an interpreter.
  • Patients receiving end-of-life care. Acute end-of-life patients may have up to three visitors at any given time, and no maximum number of visitors per day.
  • Patients under 18. These patients may have two parents or guardians visit. 
  • Maternity patients are limited to two support people, who may stay at the hospital for the duration of the stay. A doula will be permitted for labor and delivery. Doulas must follow the same policies and screenings as visitors. Laboring patients who are minors may have their parents or guardians as visitors, in addition to the parent-to-be of the baby. Care sites with NICUs will follow Nationwide Children’s Hospital visitor management policy.

Patient and visitor face mask use

Centers for Disease Control recommendations for hospitals and healthcare settings are different than other public settings that have begun to relax mask and social distancing requirements. Many of our patients face a higher risk of infection to COVID-19, and we must continue to do all we can to make OhioHealth a safe place for all patients.

OhioHealth continues to require face masks for everyone: care providers, employees, patients, visitors and vendors. This requirement also applies to people who have been vaccinated. This is in keeping with the state of Ohio’s orders, which follow CDC recommendations.


  • Behavioral health patients will not be required to wear a face mask unless they are COVID-19 positive.
  • Patients with a clinical indication that recommends they should not wear a face mask, such as claustrophobia, will not be required to wear one.

Visitors and vendors:

  • Must wear their face mask at all times in the hospital.
  • OhioHealth will provide patients and visitors with a face mask upon entering our care sites. Hand-sewn face masks are not permitted.
  • There will be an exception made for any vendor who will be in the hospital less than 15 minutes, for example, for package deliveries.

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