OhioHealth Telehealth

Telehealth Desktop and Laptop Setup Instructions

Desktop and laptop computers with cameras can be used for telehealth video visits. We recommend using Google Chrome as your web browser for the best experience. Follow the simple instructions below to set up your device and start your visit.

See special instructions for OhioHealth Behavioral Health group sessions.

Prepare for your telehealth appointment

Step 1: Download Zoom and test your connection


Step 2: Verify Your Information

  • Sign in to OhioHealth MyChart to complete the eCheck-In (First Step) process.
  • Click Visits at the top of the screen.
  • Click on your telehealth appointment.
  • Click Verify Your Information to begin eCheck-In and follow the prompts on the screen.
  • Once you click Submit, your setup is complete and you are ready for your video visit. 

Start your telehealth appointment

Step 1: Begin your video visit

  • Sign in to OhioHealth MyChart 15 minutes before your appointment to complete any necessary previsit steps with a medical assistant or your doctor.
  • Click Visits at the top of the screen. 
  • Click on your telehealth appointment.
  • Click Begin Video Visit. 
  • You will arrive in the OhioHealth Virtual Health waiting room. Stay on this page until your provider joins you.

Step 2: Join your video visit

  • Once your provider joins, a pop-up will appear. Click Join with Video.
  • When prompted, click Join with Computer Audio (or choose to use your phone for audio). You may need to give Zoom permission to use your camera and microphone.
  • You're now connected and can begin speaking with your provider.


Special instructions: OhioHealth Behavioral Health group sessions

Behavioral Health group sessions follow the same instructions as a regular telehealth appointment with two differences:

  • You do not need to complete the eCheck-in process in MyChart. Your personal information, insurance, medications, allergies and consent for treatment will be collected on the phone when the group session is scheduled.
  • You will receive a link in a MyChart message to start the group session video visit. Do not delete it. Return to this message a few minutes before your group session to click the link and start the video visit.