What are my rights as an OhioHealth patient?

As an OhioHealth patient, you have the right to respectful care, privacy, participation in healthcare decisions, access to information about your treatment and the ability to voice concerns about your care.

How does OhioHealth protect my health information?

OhioHealth follows federal and state privacy laws to help protect your personal health information. Details about how your information may be used, shared and accessed are available in the Notice of Privacy Practices.

How can I access my medical records?

You can view many health records through OhioHealth MyChart or request copies of your records using the medical records request forms on this page.

What is a healthcare power of attorney or advance directive?

Advance directives, such as healthcare powers of attorney and living wills, allow you to document your healthcare wishes and identify someone who can make decisions on your behalf if needed.

What is a Do Not Resuscitate (DNR) order?

A DNR order allows you to make choices about whether CPR should be performed if your heart or breathing stops.

Who can help with difficult healthcare decisions?

OhioHealth's clinical ethics consultation service helps patients, families and caregivers navigate complex healthcare decisions involving topics such as advance directives, surrogate decision-making and end-of-life care.

What should I do if I have concerns about my care?

If you have questions or concerns about your rights, responsibilities or care experience, contact the Patient Relations department at the OhioHealth hospital where you are receiving care.

Are patient rights and privacy information available in other languages or accessible formats?

Yes. OhioHealth offers certain patient rights and privacy materials in multiple languages and accessible formats, including Braille and large print.

Patient Rights and Privacy Information

Your patient rights and privacy

Your role in your care

Patient forms

Advance directives Form

Health Care Power of Attorney and Living Will form

Authorization to release your medical records form

Authorization to grant MyChart access to another person form

Do Not Resuscitate (DNR) and Comfort Care

A Do Not Resuscitate (DNR) order lets you make choices about the care you would want if your heart or breathing were to stop. If you're considering a DNR order, talk with your care team about your wishes and the options available to you.

DNR Comfort Care (DNR-CC)
With a DNR-CC order, care is focused on your comfort. If your heart or breathing stops, CPR will not be started.
DNR Comfort Care Arrest (DNR-CC Arrest)
With a DNR-CC Arrest order, you will continue to receive medical treatment as ordered by your care team. If your heart or breathing stops, CPR will not be started.

Regardless of the type of DNR order you choose, comfort-focused care continues. This may include pain management, oxygen, nutrition, emotional support and other services to help maintain comfort and quality of life. Additional support from hospice, home health or pain management specialists may also be recommended.

Patient privacy, ethics and additional resources

Medicare patient rights

If you have Medicare, you have important rights related to your hospital stay and discharge. Read an important message from Medicare about your rights to learn more about these protections and your options as a patient.

Surprise medical bills

Federal law protects many patients with commercial insurance from unexpected medical bills, sometimes called surprise billing or balance billing. Learn more about your rights and protections by reviewing the No Surprises Act Disclosure Notice.

Applies to patients with commercial insurance.

Nondiscrimination statement

OhioHealth complies with federal civil rights laws and does not discriminate, exclude or treat people differently based on race, color, ethnicity, religion, culture, language, national origin, age, disability, socioeconomic status, sex, sexual orientation or gender identity or expression.

Patient Rights and Responsibilities are also available in Braille, large print and other languages, including Spanish and Somali. Read our full Nondiscrimination Statement.

Notice of privacy practices

Protecting your health information is an important part of the care we provide. Our Joint Notice of Privacy Practices explains how your medical information may be used and shared, your privacy rights and how you can access your health information.

You will receive a copy of this notice when you are admitted to an OhioHealth facility. You can also review or download the notice in your preferred language below.

If you have questions about this notice or your privacy rights, contact:

OhioHealth Privacy Officer
Corporate Ethics and Compliance
3430 OhioHealth Pkwy
Columbus, OH 43202
(614) 544-4200

Link each language to corresponding PDF

Ethics and compliance resources

OhioHealth's Ethics and Compliance program helps ensure our organization follows applicable laws and regulations, educates associates about compliance requirements, monitors operations and addresses concerns when issues arise.

For questions about business ethics, compliance or patient privacy, call the OhioHealth Ethics and Compliance Hotline at (866) 411-6181.

Clinical ethics consultation service

Patients, families and caregivers can request support when facing difficult healthcare decisions or ethical questions about a patient's plan of care.

The clinical ethics consultation service can help with:

Informed consent
Surrogate decision-making
Healthcare powers of attorney
Advance directives
Code status and Do Not Resuscitate (DNR) orders
End-of-life care decisions

To request a consultation, speak with your care team.

Questions, concerns and complaints

If you have questions about your rights or responsibilities, contact the Patient Relations department at the OhioHealth hospital where you or your family member is receiving care.

Berger Hospital: (740) 420-8353

Doctors Hospital: (614) 544-1000

Dublin Methodist Hospital: (614) 544-8261

Grady Memorial Hospital: (740) 615-1071

Grant Medical Center: (614) 566-9375

Grove City Methodist Hospital: (614) 788-0900

Hardin Memorial Hospital: (419) 673-0761

Mansfield Hospital: (419) 526-8350

Marion General Hospital: (740) 383-8788

O'Bleness Hospital: (740) 592-9290

Pickerington Methodist Hospital: (614) 788-4000

Riverside Methodist Hospital: (614) 566-5708

Shelby Hospital: (419) 342-5015

Southeastern Medical Center: (740) 435-2273

Van Wert Hospital: (419) 238-2390

You may also file complaints or concerns with the following organizations:

Ohio Department of Health Complaint Unit
Phone: 1 (800) 342-0553
Email: HCComplaints@Odh.Ohio.Gov
Fax: (614) 564-2422
Mail: Department of Health Complaint Unit
246 N High St
Columbus, OH 43215

KEPRO
Phone: 1 (855) 408-8557

Patient Rights and Privacy

Your patient rights and privacy

Your role in your care

Patient forms

Do Not Resuscitate (DNR) and Comfort Care

Patient privacy, ethics and additional resources

Frequently asked questions about patient rights, privacy and healthcare decisions