Tools and Resources

We know your privacy is important to you, and we value everyone’s safety at all times. Our safety and privacy policies and practices help us provide safe, high-quality care while protecting your privacy at every step. Read the details of our safety / privacy guidelines below.

Terms of Service

The documents linked below are collectively referred to as the "Terms of Service." Use of this website constitutes acknowledgement and acceptance of the Terms of Service. You need Adobe Reader to view these documents. Download a free version of Adobe Reader.



Medicine is an ever-changing science. As new research and clinical experience broadens our knowledge, changes in treatment and drug therapy are required. Every effort has been made by the author(s) to provide accurate, up-to-date information. However, the medical knowledge base is dynamic and there is the possibility of human error or changes in medical sciences. Read more.


Patient Privacy Policies

As allowed by law and only if needed, patient health information is shared to provide treatment, arrange for payment and improve how we provide care in the future. By law, we must keep your past, present and future health information private and tell you that we are doing so.


When you are admitted, you will be given a copy of the Notice of Privacy Practices. If you have questions or need further help with this notice, you may call (614) 544-4200 or write to the privacy officer:

OhioHealth Privacy Officer
Corporate Ethics and Compliance
180 East Broad Street 30th floor
Columbus, Ohio, 43215

The Notice of Privacy Practices describes how medical information about you may be used and disclosed and how you can get access to this information. You need Adobe Reader to view these documents.

Family-Initiated Rapid Screen Team (FIRST)

By calling the FIRST response number, patients and families can receive a fast response about a patient's condition and treatment plan, so that any abrupt or unexpected changes or concerns can be addressed. The FIRST response numbers vary by care site:


  • Riverside Methodist Hospital: (614) 566-5000
  • Grant Medical Center: (614) 566-9000
  • Doctors Hospital:  (614) 544-1000
  • Grady Memorial Hospital: (740) 615-1000; toll-free (800) 487-1115
  • Dublin Methodist Hospital: (614) 544-8000

Patient Armbands

For the safety of our patients, colored armbands are placed on patients to allow our healthcare team to quickly identify specific risks. To reduce confusion, all other colored social bands/bracelets (e.g., yellow Live Strong bracelets) must be removed. Patients should continue to wear other medical alert bands.


Infection Prevention

Hand washing is the most important thing you can do to prevent the spread of infection. Wash your hands often with soap and water or clean with alcohol-based hand cleanser, and ask friends and family to do the same. Our staff may take precautionary measures, such as wearing special surgery scrubs, taking special care with tubes, incisions and IV lines, testing for drug-resistant infections and employing isolation procedures, if needed.  


Fall Prevention

When you are ill, weak or out of your normal environment, your chances for falling increase. We will keep your bed in a low position, show you how to use your call light to request assistance getting out of bed, provide a walker, cane, or bedside commode, if needed, and check on you often to ensure your safety.


Tobacco-free Environment

Tobacco use is not permitted inside or outside any OhioHealth property. If you must use tobacco, please do so off OhioHealth premises.

Protective Services

Security officers, also called Protective Services, are on duty at all times to help you with safety and security concerns. Weapons (including firearms) are prohibited on OhioHealth property. Anyone carrying a weapon will be asked to remove the weapon from the property or leave it with Protective Services.


Valuables Protection

We encourage you to leave valuables (jewelry, money, credit cards, checkbooks or anything else of value) at home or with a family member. Valuables can be locked up in Security.