COVID-19 Updates

COVID-19 Updates

The latest on how COVID-19 impacts your care.

OhioHealth is continuing to put the safety of our patients, associates and providers first.

But as the number of COVID-19 cases continues to climb, it may require changes in our visitor policies, hours of operation, or healthcare services.

We'll post those changes here, along with the lastest updates on the distribution of the COVID-19 vaccine.

Recent updates

  • 4/27 – We updated our inpatient visitor policy. In some cases, more than one visitor will now be allowed. 
  • 4/21 – We have made changes to COVID-19 testing reqirements for inpatient care. In some cases, testing may not be necessary for patients two weeks past their final COVID-19 vaccine dose.

Care availability and service hours

OhioHealth is providing all levels of care, from inpatient surgeries to in-person appointments.

  • The best way to seek nonurgent care now is to call your providers office. They may recommend an office visit or one of our virtual care options, like telehealth video visits or a primary care E-Visit. Use our Find a Doctor search tool if you need one.
  • CALL AHEAD. With more than 300 OhioHealth locations, updates to COVID-19 safety orders at the local and state level could cause changes to operating hours and services at our hospitals and outpatient care sites.
  • If you are experiencing life-threatening symptoms, call 911 or go to the nearest emergency department. Our hospital and freestanding emergency departments are are open 24/7 and prepared to safely address any emergency. To make the check in process even easier, you can use On My Way to alert the emergency department to prepare for your arrival. 
  • Your experience at our care sites may look a little different. Our fight continues against COVID-19, and every decision we make will put safety first, even at the expense of efficiency or convenience. See our added safety measures.

Patient care information

Patients having inpatient surgery or procedures are permitted only one visitor, with few exceptions. See our visitor policies.

OhioHealth is performing inpatient and outpatient surgeries.

  • You will receive information directly from your physician's office about your upcoming procedures, and where to go if you need testing.
  • If you are scheduled for a surgery or procedure with anesthesia or sedation at an OhioHealth facility, you must be tested for COVID-19 within 96 hours of your procedure if you are not two weeks past your final vaccine dose. Learn more about the testing process here.

OhioHealth physician offices and ambulatory locations are delivering in-office care.

  • Please call your provider or location to confirm hours of operation.
  • If you have been putting off seeking care, we encourage you to reach out to your physician as soon as possible to schedule an office appointment or virtual health visit.

OhioHealth Physician Group is offering telehealth appointments to patients who do not need to be treated in person.

  • More than 1,000 OhioHealth primary care and specialist physicians in nearly every medical specialty are caring for patients virtually with telehealth appointments.
  • Your physician will decide whether a telehealth visit is the best to approach your care, based on your unique needs and medical necessity.

Patient safety information

When you go to the doctor's office or the hospital, you may see many of the same precautions you see at the grocery store or in other public settings to promote social distancing and prevent the spread of disease.

Our safety measures include:

  • Daily health screening of associates, including temperature monitoring.
  • Using hospital-grade personal protective equipment (PPE) that is appropriate for each associate's role.
  • Requiring all associates and providers to wear masks.
  • Providing masks for patients and approved visitors.
  • Rigorously enforcing hand-washing protocols.
  • Reviewing all clinical and operational processes with a team of certified infection prevention specialists to ensure the highest level of safety.
  • Cleaning our facilities and medical devices with hospital-grade products approved by the United States Environmental Protection Agency (EPA) to kill the coronavirus that causes COVID-19.
  • Developing innovative ways to limit in-person contact, such as moving monitoring equipment out of patients' rooms to preserve PPE, and using phone and video interactions, when appropriate.

Obtaining medical records

We are limiting visits to the Health Information Management department to protect the health of our associates, patients and visitors. You can obtain your health records electronically using one of the methods below.