Healthcare Services and Programs

1. What is occupational health?
Occupational health is a branch of medicine that deals with the prevention and treatment of illness and injuries occurring at work or in specific occupations. The goal of the occupational medicine physician is to maintain workers' health, prevent illness and treat the results of occupational illness or accident.

2. What should I do if I get injured at work?
If you are injured at work, you should notify your supervisor of your injury immediately. If your injury requires treatment by a physician, proceed to WorkHealth or one of our 24/7 treatment facilities. You may simply walk in to WorkHealth without an appointment or, if you prefer to have an appointment, you can call (614) 566-WORK (9675) to schedule at one of our WorkHealth Centers.

3. Does a WorkHealth physician serve as my regular physician?
WorkHealth physicians specialize in occupational medicine just like a cardiologist specializes in caring for your heart. When a WorkHealth physician discovers a medical condition that requires regular monitoring by a medical professional, employees will be referred for follow-up with their primary care provider.

4. Can I still go to my regular or family physician?
Yes, when a WorkHealth physician discovers a medical condition that requires regular monitoring by a medical professional, employees will be referred for follow-up with their primary care provider.

5. Can family members receive care at WorkHealth facilities?
WorkHealth specializes in occupational health. If an adult family member is hurt on the job, they may go to WorkHealth for treatment.

6. Under what circumstances should I visit a WorkHealth physician?
You should visit WorkHealth if you are injured on the job, you are required to have a regulatory physical exam, such as a DOT exam, Bus Driver exam, Medical Statement exam or OSHA mandated exam, if you need immunization for possible exposures at the workplace or if your employer requires you to have a drug or alcohol screen.

7. Can I visit any WorkHealth facility?
Most WorkHealth services such as work-related injury care, drug screens, physical exams and mandated testing are provided at all of the WorkHealth Centers.

8. Do I need an appointment to visit WorkHealth?
Appointments are suggested for all WorkHealth visits in order for your employees or job candidates to be seen quickly by the WorkHealth medical staff. Call (614) 544-WORK (9675) for appointments at all WorkHealth Centers.

Appointments are not required for initial injury care, drug screens, breath alcohol testing or flu shots. Your employees may simply walk-in to any WorkHealth Center.

9. Will my employer be notified regarding my visits to WorkHealth?
Your employer is typically responsible for payment of all WorkHealth services. They will be notified of injury care taking place, drug and alcohol test results, and your overall ability to do your job safely.

10. Where can I find a list of WorkHealth locations and hours of operation?
Visit Our Locations page to see a complete list and download a printable map.

11. How long is the average wait time at WorkHealth?
The average wait time at WorkHealth is 22 minutes.

12. What should I bring with me when I visit WorkHealth?

  • All employees or job candidates must bring a photo ID to their visit.
  • Employers should send with the employee or job candidate any company forms that they would like completed by the WorkHealth clinical team.
  • If an employee or job candidate will be having immunizations during their visit, they should bring their record of past immunizations.
  • If an employee was injured at work and initially treated at an urgent care or emergency department, the employee should bring their medical documentation from the visit with them to WorkHealth.

13. May I bring my children along with me if I am coming for a work-related appointment?
It is best to make other arrangements for your children or to bring along an adult to care for your children.

14. How can I obtain the results of my drug test?
You can obtain the results of your drug test from your employer. If the results are positive, a review officer will contact you.

15. Can prescription drugs cause a positive urine drug test result?
Yes. If your drug screen test result comes back positive, a medical review physician will contact you and give you an opportunity to provide information on any prescription medications you may be taking that can explain the positive result. If a result is explained by a prescription medication, WorkHealth will report the test result as negative (passing) to your employer.

16. Are my drug test results confidential?
Because your results are considered a medical record, they will fall under HIPAA guidelines in terms of confidentiality.

17. How can I obtain copies of my medical records from WorkHealth?
You can contact the WorkHealth Center where you received your care for copies of your medical records.

18. Who do I call if I am unable to keep a scheduled appointment at WorkHealth?
You can call (614) 566-WORK (9675) to cancel and reschedule your appointment if you are unable to keep it.

19. Will I receive a bill from WorkHealth for the services provided?
Most WorkHealth services are paid for by your employer or the Bureau of Workers' Compensation of an allowed claim. If you have questions about whether or not your visit is covered, please contact WorkHealth at (614) 566-WORK (9675).

Contact us with additional WorkHealth questions.


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