OhioHealth Telehealth

OhioHealth Telehealth

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Telehealth Phone and Tablet Setup Instructions

Phones and tablets are great for telehealth appointments. Follow the simple instructions below to set up your device and start your visit.

See special instructions for OhioHealth Behavioral Health group sessions.

Prepare for your telehealth appointment

Step 1: Download the OhioHealth app

Step 2: Verify Your Information

  • Open the OhioHealth app and sign in to MyChart.
  • Select your telehealth appointment under Upcoming Appointments on the home screen, or under Visits on your MyChart home screen.
  • Tap eCheck-In (First Step), and follow the prompts on the screen.
  • Once you tap Submit, your setup is complete and you are ready for your video visit. 

Start your telehealth appointment

Step 1: Begin your video visit

  • Open the OhioHealth app and sign in to MyChart 15 minutes before your appointment to complete any necessary previsit steps with a medical assistant or your provider.
  • Select your telehealth appointment under Upcoming Appointments on the home screen, or under Visits on your MyChart home screen.
  • Tap Begin Visit at the bottom of the screen. 
  • You will arrive in the OhioHealth Virtual Health waiting room. Stay on this page until your provider joins you.

Step 2: Join your video visit

  • Once your provider joins, a pop-up will appear. Tap Join with Video.
  • When prompted, tap Call Over Internet for audio (or choose to use your phone for audio). If this is your first telehealth appointment, you may not automatically see this option. Just tap the screen, then tap Join Audio, and Call Over Internet will appear. You may also need to give the OhioHealth app permission to use your camera and microphone.
  • You're now connected and can begin speaking with your provider.

For more detailed step-by-step visual instructions, Download the PDF

Special instructions: OhioHealth Behavioral Health group sessions

Behavioral Health group sessions follow the same instructions as a regular telehealth appointment with two differences:

  • You do not need to complete the eCheck-in process in MyChart. Your personal information, insurance, medications, allergies and consent for treatment will be collected on the phone when the group session is scheduled.
  • You will receive a link in a MyChart message to start the group session video visit. Do not delete it. Return to this message a few minutes before your group session to click the link and start the video visit.