Skip to Header

Preparing for Your Visit

Preparing for Your Visit

Skip Menu

Patient Rights and Privacy

Understanding your patient rights and responsibilities helps you and your healthcare team manage your care

There is no such thing as a dumb question as far as your health is concerned. You have a right to know and understand. You have a right to express your concerns, doubts and fears, and to be heard.

Patient Rights

OhioHealth is committed to honoring the following patient rights:

  • Cultural, psychosocial, spiritual and personal values, beliefs and preferences
  • Confidentiality, privacy and security
  • Support services, such as interpreter
  • Full information about outcomes of care, treatment and services, so that you can make the best decisions
  • Active participation in your care, treatment and service
  • Living wills, power of attorney documents and other advance directives
  • Ethics consultation
  • The right to complain
  • Organ donation
  • The right to refuse treatment
  • Information about benefits, discomforts, alternatives and other details, if you are participating in experimental research
  • Respectful care supporting personal dignity
  • Impartial access to treatment
  • Knowing the identity of the practitioner primarily responsible for your care
  • Reasonable response to your requests and needs for treatment
  • Comfort and dignity in the treatment of your illness
  • Billing, financial aid and charge information when requested
  • Adequate assessment and treatment of pain
  • The right to be free from abuse, neglect and exploitation
  • Protective and advocate services
  • Answering questions thoroughly about your health and medical history
  • Asking questions when information is not understood
  • Cooperating with doctors and hospital staff
  • Following all hospital policies, including those addressing smoking, visiting and other matters
  • Providing all necessary financial information so that medical bills may be paid
  • Showing respect and consideration
  • Accepting consequences

Medicare Patient Rights

For information about your inpatient and discharge rights as a Medicare patient, please read An Important Message from Medicare About Your Rights.

Who to Call for More Information

For a complete list of your rights and responsibilities, contact the Patient Relations department at the hospital where you or your family member is receiving care.

  • Riverside Methodist Hospital: (614) 566.5708
  • Grant Medical Center: (614) 566.9375
  • Doctors Hospital: (614) 566.5708
  • Grady Memorial Hospital: (740) 615.1071
  • Dublin Methodist Hospital: (614) 544.8200

Patient Rights and Responsibilities are available in Braille, large print and other languages, such as Spanish and Somali.

Patient Privacy Policies

As allowed by law and only if needed, we sometimes share patient health information to provide treatment, arrange for payment and improve how we provide care in the future. By law, we must keep your past, present and future health information private and tell you that we are doing so.

When you are admitted, you will be given a copy of the Notice of Privacy Practices. The Notice of Privacy Practices describes how medical information about you may be used and disclosed and how you can get access to this information.

You may download this information in the following languages.

If you have questions or need further help with this notice, you may call (614) 544.4200 or write to the privacy officer:

OhioHealth Privacy Officer
Corporate Ethics and Compliance
180 East Broad Street
30th floor
Columbus, Ohio, 43215

Questions About Ethics or Compliance

OhioHealth's Corporate Ethics and Compliance Program was created to:

  • Assure that the business operations of OhioHealth and its members are conducted in accordance with application laws and regulations
  • Educate all employees about laws and regulations
  • Monitor operations to assure compliance
  • Report and correct deviations appropriately

Patients and families have the right to access the Ethics Advisory Committee for help when there are disagreements about the patient's course of treatment. To discuss compliance or ethics issues, please call (614) 566.5350.

Filing Complaints with the Health Department

The Ohio Department of Health has established a hotline number to receive, investigate, report and resolve complaints regarding quality issues relating to healthcare services. Call the hotline at (800) 342.0553.