COVID-19 Updates

Visitor Restrictions and Mask Use

Temporary changes to OhioHealth visitor policies

This page contains information about COVID-19 screening at all OhioHealth locations, visitor restrictions and exceptions, and mask guidelines.

Facility entrance screenings

Effective immediately, all associates, providers, patients and visitors (who meet exemption criteria) will be screened when entering any OhioHealth location.

Screening stations approved by Infection Prevention will be put in place, which may result in a change of routine access points. Individual care sites will communicate any changes to access points.

No visitor will be allowed access to any OhioHealth location if any of the following apply:

  • Exhibiting flu-like symptoms.
  • Fever, chills, or sore throat within the past 24 hours.
  • Cough or shortness of breath within the past 24 hours.
  • Loss of taste or smell within the past 24 hours.
  • Contact with a confirmed COVID-19 patient within the past 14 days.

Patient visitor restrictions

OhioHealth Physician Group and OhioHealth Urgent Care

Visitors will not be allowed in physician practices and urgent care locations until further notice, with exceptions listed below.

Limited exceptions

Visitors will be allowed for the following situations. Visitors must be 18 or older, unless they are the patient's parent or guardian.

  • Patients who are disoriented, disabled or in need of an interpreter. The visitor must be a legal guardian or caretaker.
  • Patients under 18. 
  • Patients receiving or planning end-of-life care. 
  • Patients receiving cancer care with an oncology specialist.
  • Patients receiving obstetrics care.
  • Patients receiving certain maternal fetal medicine procedures – please call your provider to confirm. 

Inpatient care, emergency care, surgery and invasive procedures 

Patients in OhioHealth hospitals are permitted one visitor for the duration of their stay. The visitor can enter the hospital once per day.

  • Visitors must have no COVID-19 symptoms and wear a mask in the hospital at all times, except when eating.
  • Additonal visitors will not be permitted to wait in the lobby.
  • Patients who have tested positive for COVID-19 will not be permitted visitors, with exceptions for end-of-life situations.
  • Patients receiving behavioral health care will not be permitted visitors.

Limited exceptions

Patient visitors must be 18 or older, unless they are the patient’s parent or guardian.

  • Special Circumstances. Clinical teams may determine a visitor is required due to a patient's emotional, spiritual or physical safety status, or when an in-person care coordination or decision meeting is required, such as with an oncology patient. Clinical teams will determine the frequency and duration of access.
  • Caretakers. Visitors acting in the role of a caretaker will be allowed access if clinical teams determine the patient:
    • Requires the caretaker to support patient care.
    • Is dependent on the caretaker prior to admission to perform activities of daily living, such as feeding, bathing, toileting and communication.
    • Is disoriented due to conditions such as traumatic brain injury, dementia, Alzheimer's disease or an altered mental state.
    • Has a developmental disability.
    • Is deaf or in need of an interpreter.
  • Patients receiving end-of-life care. Acute end-of-life patients may have up to three visitors at any given time, and no maximum number of visitors per day.
  • Patients under 18. These patients may have two parents or guardians visit.
  • Maternity patients are limited to one support person, who may stay at the hospital for the duration of the stay. Patients may choose a doula as their support person, but would not be permitted a second support person. Beginning March 15, doulas will be permitted to enter the hospital in addition to one support person. If support people exit, they will need to wait to re-enter the next day. Doulas must follow the same policies and screenings as visitors. If laboring patients are minors, they can have a parent or guardian visitor, in addition to the parent-to-be of the baby. Care sites with NICUs will follow Nationwide Children’s Hospital visitor management policy.

Patient and visitor face mask use

All patients, visitors and vendors will be asked to wear a face mask while in our hospitals, physician practices and urgent care locations. This includes people who have been vaccinated against COVID-19, as they may still aymptomatically spread the virus to others.

Please treat the outside of your face mask as contaminated.

  • Avoid touching the outside of the face mask.
  • Wash your hands promptly after touching the face mask (20 seconds with soap and water).
  • Do not share your face mask.


  • Will receive one face mask per stay unless it becomes soiled.
  • Behavioral health patients will not be required to wear a face mask unless they are COVID-19 positive.
  • Patients with a clinical indication that recommends they should not wear a face mask, such as claustrophobia, will not be required to wear one.
  • Face mask use in the room is encouraged when within 6 feet of another person.
  • Must wear their face mask any time they leave the room, for example, transport between departments.
  • Should store the face mask properly when not in use.

Visitors and vendors:

  • Must wear their face mask at all times in the hospital.
  • OhioHealth will provide patients and visitors with a face mask at the temperature check station upon entering our care sites. Hand-sewn face masks are not permitted.
  • There will be an exception made for any vendor who will be in the hospital less than 15 minutes, for example, for package deliveries.

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