We're Putting Your Safety First
We'll stay focused on your safety, so you can stay focused on your health.
There's no better time to call your provider
OhioHealth has taken extraordinary measures to keep our hospitals safe during the COVID-19 pandemic. Now that we have resumed services across our health system, we continue to put the safety of our patients, associates and providers first. Thousands of our patients have already had visits in person with their doctors using these new safety measures. At all of our locations, or virtually through telehealth, OhioHealth providers are ready to deliver the care you need without compromising your sense of comfort.
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We're always working to keep your care safe
These are the steps we're taking to help protect patients, providers and associates at OhioHealth.
We are using the same precautions we’ve taken at our hospitals in our OhioHealth Physician Group offices and outpatient care locations. We are:
- Performing temperature and symptom screenings of all patients, visitors and associates.
- Using hospital grade personal protective equipment (PPE).
- Providing masks for all patients and visitors.
- Cleaning our facilities with hospital-grade disinfectants that kill the coronavirus and other viruses and bacteria.
- Promoting social distancing with the use of floor decals and signage.
When you visit an OhioHealth hospital, emergency department or freestanding emergency care location, you will see many precautions designed to promote social distancing and prevent the spread of disease. We are:
- Reviewing all clinical and operational processes with a team of certified infection prevention specialists to ensure the highest level of safety.
- Developing innovative ways to limit in-person contact, such as moving monitoring equipment out of patients' rooms to preserve PPE, and using phone and video interactions, when appropriate.
- Using new features in your MyChart account like “On My Way,” which alerts medical staff that you are coming to the emergency department.
- Providing on-site COVID-19 testing for emergency care patients who need to be admitted to the hospital.
In addition to the safety precautions we're taking in our hospitals to limit the spread of infection, all patients who are scheduling an outpatient surgery must get a COVID-19 test.
- Drive-up COVID-19 testing is ordered by our physicians and available in several locations across central Ohio.
- The testing process takes approximately six minutes from check-in to completion, and patients do not have to leave their cars.
- Patients with negative test results can have their surgery as planned and are asked to self-quarantine at home before surgery. Patients and approved visitors are screened and provided masks on the day of surgery. Only one visitor 18 or older is allowed.
- Patients with positive results are notified and surgeries are rescheduled after they recover.
Before an imaging or mammogram appointment, patients will receive a call to discuss the details of their visit and answer a few questions about COVID-19 symptoms or exposure. When patients arrive, we will:
- Clean and disinfect all equipment and surfaces between patients.
- Ask patients to remain in their car until 15 minutes before their appointment, to minimize the number of patients in our waiting area.
- Take the temperature of all patients and require them to wear masks.
- Enforce social distancing guidelines in our waiting area.
- Restrict visitors, unless patients need physical assistance.
The same precautions we use at our outpatient care sites are used at our urgent care locations, along with these steps:
- Online instructions and signs on entry doors ask patients to preregister over the phone before entering, which decreases exposure time for patients and associates inside the clinic.
- Seating in the waiting room is spaced to ensure adequate social distancing, and guests are encouraged to wait outside unless needed for physical support.
- When COVID-19 is suspected, providers are performing hybrid visits – information about symptoms and patient needs is collected over the phone, and providers decide whether to see the patient in their car, or ask them to come into the building.
- All rooms and equipment are cleaned after every patient visit.
We are taking precautions to protect our delivering moms and babies. We are:
- Performing COVID-19 testing for all admitted expecting moms.
- Screening all patients by phone prior to their appointments.
- Screening all patients and providing masks when they arrive.
- Postponing many nonessential in-person consultations, like childbirth classes and diabetes education, or offering them online.
- Rooming newborns with their moms for their entire stay, except for necessary exams, testing or procedures. One support person is also permitted, but must remain at the hospital for the duration of the stay.
- Strictly limiting the number of babies in the nursery at any given time.
- Discharging patients as soon as it is medically safe to do so.
Keeping your infusion treatments on track is very important. That’s why our infusion centers are taking great care to prevent the spread of COVID-19. In addition to the same infection prevention measures used in all our care sites, we are:
- Calling patients to prescreen for COVID-19 before appointments.
- Cleaning infusion chairs and surfaces with hospital-grade disinfectants.
- Using hand sanitizer as we enter and leave your infusion space.
- Wearing hospital-grade masks and gloves at all times
- Using special gowns and double gloves for the administration of certain infusion medications like chemotherapy.
Testing is an important part of protecting our patients and providers from COVID-19, and keeping our hospitals and care sites safe.
- OhioHealth requires a medical provider’s order for COVID-19 testing.
- If you are having a planned procedure at an OhioHealth location, like delivering a baby or a scheduled surgery, your medical provider may order a COVID-19 test.
- Providers may also recommend testing for people with symptoms of COVID-19.
- If you have an OhioHealth primary care provider, you can contact them to see if testing is right for you.
To see our testing locations and hours of operation, and get answers to your most common questions, visit our COVID-19 testing page.