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Patient Safety Guidelines at OhioHealth

You are an important member on your healthcare team.  Use the video and the guidelines provided here to learn more about patient safety and ensure a safe healthcare experience for you and your family.

Quality Healthcare Measures

How we protect your safety

We have tools and processes in place to protect your safety while you are in our care. They include the following:

  • Every member of OhioHealth's staff, including our physicians, complete mandatory Patient Safety training.
  • We have Safety Coaches within our staff who are specially trained in reinforcing patient safety practices on units at each of our hospitals and care sites.
  • We check your wristband before administering treatment or taking you for a test.
  • We ask you for your name or other identifying information as well.
  • You may also see us using barcode scanning prior to dispensing medications.

Speak up, be a smart patient

Speak Up
  • Speak up if you have questions or safety concerns.
  • Don't be embarrassed if you do not understand what someone tells you.
  • You are the center of the healthcare team. Be a part of every decision.
  • Get a second opinion if you are not sure about your diagnosis or options.
Before Your Visit
  • Write down questions so you do not forget to ask your doctor.
  • Bring a list of your current medications, including prescription drugs, over-the-counter drugs, vitamins and herbals, including dosage and time.
  • Bring a list of any allergies you have.
  • Learn more about conditions, care, treatments and options that may affect you.
  • Ask someone you trust to come with you to the hospital and to appointments. They can help learn information and ask questions.
When You're With Your Doctor
  • Tell your doctor about your healthcare problems, allergies and medications.
  • Make sure you understand why a test, procedure or medication has been recommended and how it will affect you.
  • Ask the doctor what the results of a test mean to you.
  • Double check that you understand any prescription instructions.
During Your Stay
  • Ask staff members to introduce themselves and explain their role in your healthcare. Ensure they are wearing an OhioHealth ID badge.
  • Ensure the staff double checks your ID badge to ensure they are providing treatment to the correct patient.
  • Make sure staff and visitors wash their hands often to prevent infection.
  • Double check the staff has marked the correct area for operation prior to beginning your surgery.

If you have concerns

If you have a concern about your healthcare, we encourage you to first discuss the issue with nurses, doctors and clinicians involved with your care and treatment. If there is anything we can do to improve our care or to make it safer for you and other patients in our facilities, please let us know by talking to the unit manager or by calling the safety hotline at (614) 566.SAFE (7233)

Should your concerns remain unresolved, please contact the OhioHealth Customer Service Department at (614) 566.9375, or by fax at (614) 566.8717. We will investigate your concern and work with you to resolve it. If you still have concerns, you can contact the Joint Commission at patientsafetyreport@jointcommission.org or (800) 994.6610.

If you have any questions about any of your care after you get home, please call your doctor.