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Patient satisfaction survey
You are the reason we are here. We value your feedback as customers. Within a few days of your discharge you may receive a patient satisfaction survey. Please help us by completing and returning this survey so that we may continue to improve our services.
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Healthy lifestyles
After you go home, we encourage you to continue to seek information and support about your disease, treatment and healthy lifestyles. OhioHealth has many resources to help you with this. These resources are available to anyone in the community. They include this Web site and also:
- Community Resources - OhioHealth offers a variety of classes, programs and support groups. If you would like information, visit our Classes & Events area or call (614) 4-HEALTH (443-2584) or 1-800-837-7555.
- The Riverside Health Education Library (614) 566-5230 on the first floor of the hospital offers Internet access, books, brochures, videos and other information
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Costs and billing
You will get a copy of your hospital bill a few weeks after your hospital stay. You also may get other bills from your doctor(s), including your family doctor or specialists.
Costs of healthcare services are available from Registration (first floor), Patient Financial Services (first floor, off the main lobby) or the Riverside Cost Information Line (614) 566-5059.
We know that for us to correctly manage your hospital bill is important. If you have any questions about charges, please call Patient Accounts at (614) 566-5594 or toll-free at 1-800-837-2455.
If you are interested in learning about our billing practices, please download our Patient Price Information List and Hospital Billing Policies (PDF) document.
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Financial assistance
We are pleased to offer financial assistance to patients with limited resources and inadequate medical insurance coverage. Eligibility is determined by total family income/assets. The patient is encouraged to apply for other assistance available to pay hospital charges (Medicaid, Medicare, private insurance) before being discharged.
For more information about financial assistance, please call customer service at (800) 837-2455 or to speak with a financial counselor call (614) 566-5059.
OhioHealth's charity care policy
OhioHealth tailors its policies to address the needs of each community it serves. In Columbus, we have a unique healthcare system where all of the not-for-profit hospitals provide high quality care to everyone, regardless of their ability to pay. This system allows OhioHealth to provide one of the most compassionate charity care policies to individuals and families who cannot pay for medically necessary healthcare services they receive at our facilities. OhioHealth's charity care policy for its Columbus hospitals includes:
- Charity care guidelines that provide free care for individuals and families who earn less than 200 percent of the federal poverty level
- Sliding scale fees to provide substantially discounted care for individuals and families who are between 200 and 400 percent of the Federal poverty level
- Hardship policy for those patients who would not otherwise qualify for charity care but have unique circumstances
Patients are encouraged to apply for financial assistance as early in the process as possible, as untimely applications for financial assistance may be denied. Patient residing in out of system service areas are encouraged to discuss financial assistance limitations to coverage for non-emergency care with a hospital financial counselor.
In many cases, OhioHealth offers interest free loan for up to one year to assist patients.
In addition, an uninsured discount policy became effective January 1, 2005, for individuals without insurance who do not qualify for charity care.
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To request your medical records
If you need your chart sent to a doctor for a Records (Chart) appointment, please:
- Fill out an "Authorization to Release Information" form. You can print this copy provided online for your convenience.
- Send this form to the Medical Records Department or to your doctor's office.
- Your doctor can mail or fax the form to Medical Records to obtain the records needed for your follow-up care.
The medical records information is free for follow-up care. There may be a charge for certain purposes (e.g., legal, insurance claims, personal use). For more information, contact the Medical Records Department, Riverside Methodist Hospital, 3535 Olentangy River Road, Columbus, OH 43214, (614) 566-5444, fax (614) 566-6954.
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Contributions
If you would like to make a monetary gift to recognize a member of the hospital staff who has provided special care or comfort, or to otherwise contribute to Riverside, please contact the OhioHealth Foundation, 3724-G Olentangy River Road, Columbus, OH 43214, (614) 566-4483. You also can make a donation online.
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Service opportunities
The Women's Service Board is a dynamic group of volunteers who plans events (e.g., Candy Cane Ball, a fashion show) to help support the hospital and have fun at the same time. For more information or to join the Service Board, call Volunteer Services at (614) 566-5313.
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Volunteers and giving opportunities
Our family of volunteers dedicates tens of thousands of hours of service to patients and their families each year. Volunteers provide a variety of services, such as working at the information desks, delivering flowers, magazines and newspapers to the patients and acting as liaisons between the staff and families in the critical care areas. For more information about volunteering at Riverside, visit jobs and volunteering or call (614) 566-5313.
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