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Patient information Friends and family members can call (614) 566-5221 between 8:30 a.m. and 8:30 p.m. daily to get the room and phone number for a patient.
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Visiting hours We understand the importance of family and friends to a patient's recovery. General visiting hours are daily from 11:00 a.m. to 8:30 p.m. but may vary on some units based on the patient's condition and needs.
Families should speak to the patient's nurse to determine the most appropriate visitation schedule. In consideration of our patients and others, we ask that you limit visitors to two per patient at a time. Children are permitted as visitors but must be under adult supervision at all times.
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Preventing the spread of infection Visitors can help prevent the spread of germs and infection by following these simple steps:
- Hand washing is the most important step to prevent the spread of infection! Always wash your hands before and after visiting all patients, after going to the bathroom, blowing your nose, sneezing and coughing and before eating.
- Please do not visit a patient when you are sick. If you need to visit while you are sick, wash your hands well and ask the staff for a mask if you have respiratory symptoms.
- Some patients need isolation-- if so, everyone (staff and visitors) may need to wear gloves, a gown and/or a mask.
- Check with the nurse before visiting if you are unsure if you are contagious or if you are bringing children to visit a patient.
For questions about infection or isolation, call the Infection Control Department at (614) 566-5794.
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Gift shop The Gift Shop is located on the first floor. It is open Monday through Thursday, 9:00 a.m. to 8:00 p.m.; Friday, 7:00 a.m. to 8:00 p.m. and weekends, noon to 6:00 p.m. Closed on Holidays.
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Flowers Flowers and gifts are welcome in most rooms except the critical care areas. Volunteers make deliveries each day except Sunday.
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How to stay in touch
Create a CarePages website using our free wireless network to easily and conveniently update family and friends about the health condition of your loved one. Refer to our section on, "Staying in Touch in the Hospital" for more information.
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Banking
Banking services are available through the:
- Ohio Healthcare Federal Credit Union ATM machine located outside the cafeteria in the Blue Area and by the Emergency Room in the Red Area.
- National City Bank Anytime bank machine located in the Green Area near the Green Parking Garage.
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Food and beverages
- Café Riverside is located on the first floor near the main entrance in the Blue Area. It is open seven days a week (including holidays) for breakfast from 6:00 to 10:00 a.m. and then lunch/dinner from 10:30 a.m. to 3:30 a.m. Café Riverside offers Starbucks coffee, a salad bar, a variety of soups and sandwiches, a smoothie bar and much more.
- The Riverside Deli is located on the first floor of the hospital in the Green area near the Green Parking Garage and is open from 6:00 a.m. to 2 p.m., Monday through Friday. The Deli offers Starbucks coffee, made-to-order sandwiches, soups, salads, bagels and more.
- Java City is located on the first floor of the McConnell Heart Hospital in the Red area near the Red Parking Garage and the Emergency Room. Java City is open from 6 a.m. to 8:30 p.m. Monday through Friday. Java City offers a variety of coffee delights and sandwiches.
- Vending machines are located throughout the hospital.
- Ask at the Information Desk about local restaurants near the hospital.
- Packaged snacks are available in the Gift Shop, located in the Blue area.
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HotelCare
The Riverside HotelCare Program features special overnight accommodations and services for patients and their families at the University Plaza Hotel, ½ mile south of Riverside on Olentangy River Road. The hotel offers a discounted rate and free shuttle transportation to Riverside patients and their families. Mention that you are a patient or family member of a patient at Riverside to receive the discounted rate. Contact the University Plaza Hotel toll-free at 1-877-677-5292 or visit universityplazaosu.com.
Read more about our HotelCare Program (PDF).
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