Patient satisfaction survey

You are the reason we are here. We value your feedback as customers. Within a few days of your discharge you may receive a patient satisfaction survey. Please help us by completing and returning this survey so that we may continue to improve our services.

Healthy lifestyles

OhioHealth offers a variety of classes, programs and support groups. If you would like information, call (614) 4-HEALTH (443-2584) or 1-800-837-7555.

Costs and billing 
In a few weeks after your hospital stay, you will receive a copy of your hospital bill. You also may receive other bills from your doctor(s), including your family doctor or specialists.

This Patient Price Information List contains our charges for room and board, emergency department, operating room, delivery, physical therapy and other procedures.

Financial assistance

We are pleased to offer financial assistance to patients with limited resources and inadequate medical insurance coverage. Eligibility is determined by total family income/assets. The patient is encouraged to apply for other assistance available to pay hospital charges (Medicaid, Medicare, private insurance) before being discharged.

For more information about financial assistance, please call customer service at (800) 837-2455.

OhioHealth's charity care policy

OhioHealth tailors its policies to address the needs of each community it serves. In Columbus, we have a unique healthcare system where all of the not-for-profit hospitals provide high quality care to everyone, regardless of their ability to pay. This system allows OhioHealth to provide one of the most compassionate charity care policies to individuals and families who cannot pay for medically necessary healthcare services they receive at our facilities. OhioHealth's charity care policy for its Columbus hospitals includes:

• Charity care guidelines that provide free care for individuals and families who earn less than 200 percent of the federal poverty level
• Sliding scale fees to provide substantially discounted care for individuals and families who are between 200 and 400 percent of the Federal poverty level
• Hardship policy for those patients who would not otherwise qualify for charity care but have unique circumstances
• In many cases, OhioHealth offers interest free loans for up to one year to assist patients.

Patients are encouraged to apply for financial assistance as early in the process as possible, as untimely applications for financial assistance may be denied.  Patients residing in out of system service areas are encouraged to discuss financial assistance limitations to coverage for non-emergency care with a hospital financial counselor.

In may cases, OhioHealth offers interest free loans for up to one year to assist patients.

In addition, an uninsured discount policy became effective January 1, 2005, for individuals without insurance who do not qualify for charity care.

To request your medical records (chart)

If you need your chart sent to a doctor for an appointment, please:

• Fill out an "Authorization to Release Information" form. You can print this copy provided online for your convenience. 
• Send this form to the Medical Records Department or to your doctor's office.
• Your doctor can mail or fax the form to Medical Records to obtain the records needed for your follow-up care.

Your medical record information is free for follow-up care. There may be a charge for certain purposes (e.g. legal, insurance claims, personal use). For more information, contact the Medical Records Department, Grady Memorial Hospital, 561 W. Central Avenue, Delaware, Ohio  43015 (740) 615-1030.

Contributions

If you would like to make a monetary gift to recognize a member of the hospital staff who has provided special care or comfort, or to otherwise contribute to Grady, please contact the Grady Memorial Hospital Foundation, (740) 615-0520.

Volunteer and giving opportunities

Our family of volunteers dedicates tens of thousands of hours of service to patients and their families each year. Volunteers provide a variety of services, such as working at the information desks, delivering flowers, magazines and newspapers to the patients and acting as liaisons between the staff and families in the critical care areas. For more information about volunteering at Grady, call (740) 615-1335.